Terms & Conditions

Effective Date: 5th July 2025

These Terms and Conditions ("Terms") outline the rules and regulations for the use of Rokknmorr Studio's website, located at rokknmorrstudio.com, and cover all transactions or orders placed with Rokknmorr Studio ("Rokknmorr Studio", "we", "us", or "our"), whether online, via email, in person, or through any other method.

By accessing this website, placing an order, or engaging with our services, you confirm your acceptance of these Terms and Conditions. Do not continue to use okknmorrstudio.com or proceed with an order if you do not agree to all of the Terms and Conditions stated on this page.

1. Definitions

The following terminology applies to these Terms and Conditions, our Privacy Policy, and all Agreements:

  • "Client", "You", and "Your" refers to you, the person accessing this website and/or engaging with our services, and compliant with the Company’s Terms and Conditions.

  • "The Company", "Ourselves", "We", "Our", and "Us" refers to Rokknmorr Studio.

  • "Party", "Parties", or "Us" refers to both the Client and ourselves.

  • All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, the prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation, and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Our Products & Services

We take every step to accurately describe and photograph all our products and services. However, please note:

  • Visual Representation: Slight variations can occur through the publishing process (print or online). We cannot guarantee that your computer monitor's display of all images and colours will be true to life. If you are unsure and need further clarification or additional images, please contact us.

  • Quality Expectations: While we strive to ensure our offerings are of the highest standards and our online representation is as accurate as possible, we cannot guarantee that the quality of any products or materials purchased by you will meet all subjective expectations.

  • Measurements: All stated measurements are approximate, and variations can occur, especially relating to bespoke or handmade pieces (which can have up to 20% tolerance on dimensions). Please accommodate this when measuring up and/or devising room layouts. If you wish to confirm or double-check dimensions, please contact us.

  • Product Availability & Pricing: Rokknmorr Studio reserves the right to limit the sales of our products and services to any person, geographic region, or jurisdiction, and to limit quantities. All descriptions of products or service pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time.

3. Handmade & Bespoke Items

Every product specified as handmade or bespoke is unique, and no two pieces are exactly the same. When ordering or purchasing a handmade product, you accept that there will be inherent variations from any advertised image.

  • Unique Variations: Such variations are inherent in the manufacturing process of handmade products. You may expect minor distinctions, slight imperfections, and subtle differences (including material or dimension variations of up to 20%) that make your purchase truly one-of-a-kind. These should not be the basis for rejections or returns.

  • Artisan Craftsmanship: Our designs (excluding antique/vintage items) are created by us and often handcrafted by local artisans and small businesses. The artist's individuality is imprinted on the design, meaning each piece will have a slight variation and difference.

  • Consultation: If you are considering one of our handmade or bespoke pieces but are concerned about possible differences in materials or dimensions, we encourage you to contact us to discuss the production process before making a final decision.

4. Antique & Vintage Pieces

Antique and vintage items are sold as seen and described on our website.

  • "As Seen" Condition: Imperfections such as scuffs, minor scratches, or chips are part of the character and expected with antique or vintage pieces. We highlight significant flaws in the product description and make every effort to select products with minimal ageing or wear.

  • Condition Reports: For larger items, we advise requesting a detailed condition report and further photos prior to purchase.

  • Lifespan Guarantee: Rokknmorr Studio cannot guarantee the future lifespan of previously used or antique goods.

5. Orders

  • Quote Validity: All quotes are valid for 30 days from the date of issue. Prices are subject to change at any time after this 30-day period.

  • Information Accuracy: When placing an order, please ensure all information provided, including shipping and contact details, is correct.

  • Confirmation for Production: Orders can only be processed for production when the client has confirmed all necessary details (e.g., design style, dimensions, materials, finishes) in writing.

  • Custom Designs: If you would like to discuss a custom design, please contact us. Our team will respond as soon as possible.

6. Payment

  • Payment Commencement: For bespoke and made-to-order items, production will commence upon receipt of the total agreed-upon amount or the initial deposit as per your chosen payment plan.

  • Accepted Methods: We accept payment via credit card, debit card, and bank transfers.

  • Duties & Taxes: Duties, taxes, and any fees related to the import of an order are not included in quotes or invoices. These are your responsibility and are due upon receipt of goods to the local government or relevant authorities.

  • Invoice Details: Full payment details will be included on your final invoice.

  • Payment Plans: For detailed information on payment schedules for our service tiers (A La Carte, Boutique, Haute Couture), please refer to your specific proposal and contract.

7. Production

  • Lead Times: Production times for bespoke and made-to-order items typically vary from 8-12 weeks, depending on specific design, material choice, and stock availability.

  • Guidance Only: Production lead times are provided for guidance, and every effort is made to ensure these are as accurate as possible. While Rokknmorr Studio will strive to complete your order within the estimated lead time, these are subject to fluctuation and dependent on various external factors (e.g., supplier delays, material availability).

  • Delays: If production takes longer than quoted due to reasons outside our control, we will notify you as soon as possible. Rokknmorr Studio cannot be held responsible for production delays or any knock-on effects these may cause.

  • Fabric Treatment: We ensure all fabric supplied is treated to meet appropriate British FR standards. If treatment is not possible, an interliner will be used.

8. Deliveries

  • Shipping Costs: We charge shipping and courier costs in addition to the price of the products and services.

  • UK Deliveries:

    • We provide a reputable ‘White Glove’ delivery service for all our bespoke and made-to-order items within the UK.

    • Our delivery partners use sufficient packaging to keep your order safe in transit. Still, we cannot be held responsible for any loss or damage once we hand your order over to the relevant courier company or the person collecting it (if client-arranged collection).

    • Courier costs are calculated according to the size and weight of each product, as well as the destination.

    • Orders are typically dispatched within three to five working days after product manufacturing is completed.

    • Please ensure your address and all necessary details for smooth delivery are provided.

    • Alternatively, you may be able to collect items from our London showroom by appointment.

  • International Deliveries:

    • We deliver outside the UK using reputable, trusted partners. Shipping costs are calculated according to the size and weight of each product and the shipping destination.

    • Orders are typically dispatched within three to five working days after product manufacturing is completed.

    • You will be responsible for any tracking, import duties, taxes, and customs charges incurred in your destination country.

    • Where applicable, a tracking number or flight details will be provided at the point of dispatch, along with an estimated day of arrival. You are responsible for checking the contact details supplied by the courier are correct.

    • Shipping rates exclude import duties, taxes, or any sums due to government departments such as quarantine inspection fees or customs examination fees (they also exclude unpacking, assembly, and removal of packing debris).

    • Rokknmorr Studio will not be liable for any customs or import duties, for breach of these terms, or for costs on return shipments due to uncollected or refused deliveries. Neither will Rokknmorr Studio be held liable for incorrect shipping or contact details provided by you.

    • Transit times may vary, and fluctuations in delivery times are outside our control, but we will always strive to give you accurate shipping times and keep you updated if estimates change.

9. Damage and Liability During Delivery

Unless otherwise specified in writing by Rokknmorr Studio, third-party deliveries are not automatically insured against total loss. Should you wish to take out insurance against total loss, you may be able to obtain it directly through the delivery company at an additional cost.

In the event of minor damage during transit or delivery, you are required to follow these steps:

  1. Photograph damage to the protective wrapping before removing or discarding the wrapping.

  2. Photograph damage to the Goods themselves.

  3. Email Rokknmorr Studio all necessary information and photographs within 24 hours of receiving the delivery.

If these steps are not followed, Rokknmorr Studio will not be held liable for any damages.

10. Returns, Refunds & Exchanges

  • General Policy: Our returns policy applies for 7 days from the day the item is shipped and only to orders delivered to a UK Mainland address. Any returns past this 7-day period cannot be refunded. We do not offer exchanges of products.

  • Condition for Returns: All returns must be in the same condition as received, and in original packaging with proof of purchase.

  • Return Process:

    • You are required to ensure the returned package contains your full details, including name, contact number, and Rokknmorr Studio’s full and accurate address and postcode.

    • All risk, loss, or damage to the Goods while en route to Rokknmorr Studio will remain with you until an authorised representative of Rokknmorr Studio has accepted the delivery.

  • Defective Products:

    • Upon receipt of returned goods, Rokknmorr Studio will carefully examine the product(s) and contact you within three business days to discuss its status.

    • Should we determine the product(s) are indeed defective, we will process a refund, usually within 7-10 business days, to the original method of payment.

    • The refund will not include shipping or delivery costs related to the original order; however, Rokknmorr Studio will compensate you for the reasonable delivery cost incurred for the return of the defective product(s) to us.

  • Non-Defective Products: If the product(s) are found NOT to be defective, you will NOT be entitled to a refund and will be liable for the costs incurred by Rokknmorr Studio having such product(s) redelivered to you, including any incidental charges or fees (e.g., packaging, insurance). You agree to make payment of any such amounts due on demand by Rokknmorr Studio.

  • Ineligible Goods for Refunds/Returns/Exchanges:

    • Sales items

    • Bespoke items

    • Artwork or prints

    • Items that have been tailored or customised to specific customer requests

    • Commissioned items

    • Items shipped internationally, unless there is an inherent fault in the product (not caused in transit or on-site by the client).

    • Bespoke and all made-to-order items are not eligible for returns or exchanges. Once the order has been placed and production is underway, we are unable to offer any changes to construction or finish or offer any part or full refunds.

  • Returning Defective Bespoke Products: To return a defective bespoke product, please email images of the product and its packaging with any relevant information within 7 days of receipt to [Your Email for Customer Service/Returns]. We will assess the product, and if determined defective, we will arrange collection and repair or refund the product. If repair is not possible, we will credit your account or refund you (at your option) for the purchase price. Credits and refunds are generally processed within 7-10 working days. Repairs will take longer. Please re-package defective products suitably for transit; our courier may refuse collection if not correctly packaged.

  • What is NOT considered a defect:

    • Damage from normal wear and tear, negligence, user abuse, or incorrect usage.

    • Damage caused by a failure to care for the product adequately.

    • Damage resulting from alterations to the product.

    • Where specifications, though accurately described, do not suit you.

    • Variation of colour or texture from product to product due to natural flaws and variances in materials (e.g., wood, brass, stone, leather, marble).

    • Natural characteristics of handmade items like cracks, repair marks, and imperfections, which are fundamental elements and add to intrinsic value.

    • Products not correctly maintained.

  • Incorrect Goods Delivered: If you receive incorrect Goods, do not remove the product from its original packaging. Promptly contact Rokknmorr Studio so we can resolve the error by arranging collection of the incorrect Goods and delivery of the correct product as soon as possible.

11. Warranty

  • Antique & Used Goods: Rokknmorr Studio cannot guarantee the future lifespan of previously used or antique goods. They are sold as seen.

  • New Goods (Customised/Bespoke): For all other goods (e.g., customised or bespoke pieces), we offer a six-month warranty period to repair or replace any defective goods. This warranty covers manufacturing defects, not issues arising from misuse or normal wear and tear.

12. Use of Goods

  • Intended Use: Rokknmorr Studio products are primarily designed and tested for domestic use environments, not specifically for ‘commercial’ or public use environments.

  • No Commercial Warranty: We do not warrant the suitability of products for use in commercial and/or public use environments, or for commercial and non-personal purposes.

  • Client Responsibility for Safety: Given that we cannot control the environment in which the product(s) are used by you or others, we cannot be held responsible for any damage or injury to people or otherwise whatsoever.

  • Ongoing Checks: You are responsible for ongoing checks of the product(s) to identify signs of damage, failure, or loose joints, and to remove such product(s) from use immediately if any sign of a crack or loose joint is evident.

  • Handling & Care: You agree to ensure that any persons handling the Goods (including cleaning staff) refrain from rough handling, which can often damage or scuff the Goods.

  • Natural Materials: Many of our products use natural materials like wood. While durable, timber can contain latent defects (e.g., hairline cracks) that only become apparent over time. While we warrant no structural defects in timber at the time of production, we cannot be held responsible for future defects arising from natural material behaviour or climatic conditions (e.g., air-conditioning, heating, extreme temperatures causing cracks). Over time, most materials and finishes will display naturally occurring imperfections, for which Rokknmorr Studio cannot be held liable.

  • Third-Party Transfer: If you subsequently sell or give the Goods purchased to a third party, you acknowledge that it is your responsibility to advise such third party of the use and care terms relating to the Goods.

13. Website Use & Linking Policy

  • License to Website Content: Unless otherwise stated, Rokknmorr Studio and/or its licensors own the intellectual property rights for all material on rokknmorrstudio.com. All intellectual property rights are reserved. You may access material from rokknmorrstudio.com for your own personal, non-commercial use only, subject to the restrictions set in these Terms.

  • You Must Not (Website Content):

    • Republish material from rokknmorrstudio.com.

    • Sell, rent, or sub-license material from rokknmorrstudio.com.

    • Reproduce, duplicate, or copy material from rokknmorrstudio.com.

    • Redistribute content from rokknmorrstudio.com.

  • Hyperlinking to Our Content:

    • The following organisations may link to our website without prior written approval: Government agencies, Search engines, News organisations, and Online directory distributors (linking in the same manner as other listed businesses).

    • These organisations may link to our homepage, publications, or other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products/services; and (c) fits within the context of the linking party’s site.

    • We may approve other link requests from commonly-known consumer/business information sources, dot.com community sites, associations/groups representing charities, internet portals, accounting/law/consulting firms, and educational institutions/trade associations. Approval is granted if: (a) the link will not make us look unfavourably upon ourselves or our accredited businesses; (b) the organisation has no negative records with us; (c) the benefit to us from the hyperlink’s visibility compensates for the absence of a formal agreement; and (d) the link is in the context of general resource information.

    • No use of Rokknmorr Studio’s logo or other artwork will be allowed for linking without a trademark license agreement.

  • iFrames: Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.

  • Content Liability rokknmorrstudio.com: We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims arising on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

  • Reservation of Rights (Linking): We reserve the right to request that you remove all links or any particular link to our website at any time. You agree to immediately remove all links to our website upon request. We also reserve the right to amend these Terms and Conditions and our linking policy at any time. By continuously linking to our website, you agree to be bound by and follow these linking Terms and Conditions.

  • Removal of Links from Our Website: If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

  • Website Information Accuracy: We do not ensure that all information on this website is correct, nor do we warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

14. Your Privacy

Your privacy is very important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

16. Governing Law

The entire provisions of these Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.